Our Return/Refund Policy Little Traverse Bay Veterinary Clinic
Services- We want you to be happy and satisfied with the services we provide for you and your pet. In the rare instance you are unhappy with the services provided, please contact our Clinic Manager who will address, investigate and/or offer reasonable solutions to make everything right for you. Any and all concerns are handled on a case by case basis and may not necessarily result in a refund for services paid.
Pharmacy – We will happily issue an exchange/refund or store credit for any sealed (ex: blister packs) medication within the expiration date. We regret we cannot accept used, or partially used, or opened medications (ie: pills, liquids) for return. Please contact the Clinic if your pet has a reaction to any medications or to discuss alternatives.
- MyVetStoreOnline for Little Traverse Bay Veterinary Clinic currently ships Monday - Friday to all states except Alaska and Hawaii.
- Ground shipping for orders over $38.00 is FREE!
- Orders under $38.00 will be charged a flat rate Ground shipping fee of $8.00.
- Expedited shipping is $18.00 per order.
- The cost of shipping is included in the price of Easy Dose It!, Purina and Royal Canin items.
Shipping Requirements and Restrictions
- Orders that contain one or more cooler item(s) are required to ship by Expedited shipping for $18.00.
- Orders that contain one or more ORM-D or hazardous material item(s) are restricted to Ground shipping.
- Easy Dose It!, Purina and Royal Canin items are required to ship Ground.
Order Processing and Shipping Times
- All MyVetStoreOnline for Little Traverse Bay Veterinary Clinic orders require the approval of your veterinarian before they are processed and shipped. Please allow up to 48 hours for this approval to be completed. This may impact the delivery of your order within our estimated delivery time.
- Orders may split during the fulfillment process. This may result in multiple shipments to the customer from one or more shipping locations.
- Veterinarian approved Expedited orders that are received before 3:00 p.m. Central Time, Monday - Friday, are generally processed and shipped the same day. Cooler items are not shipped on Fridays.
- Veterinarian approved Ground orders, including products that are processed and shipped by Purina and Royal Canin, are prioritized for processing and shipping so that they will be delivered within an estimated delivery time of 3-7 business days.